Refund policy

Refund Plicy 

We will issue a refund if:

  1. You cancel your order prior to your package being shipped We will refund you .
  2. Your order is detected as an account with high risk. In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.

We do not refund:

  1. If the order has shipped.
  2. We don't accept returns if there's no troubleshoot with the skateboard.

 

WARRANTY:

The following are covered by the warranty

Beastboard provides 180 days warranty for boards which starts from the day the package is delivered to customers. Long periods of unused also count in 180 days warranty.

FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Include:

(1) Motor

(2) ESC

(3) Battery

(4) Remote

(5) Charger

 

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

(1) Warranty does not cover easy-broken parts: such as wheels, decks, belts, grip tape


(2) The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

(3) If you drive on a wet road your board will not break. But if you skate over puddles or even submerge your board in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

(4) Beastboard doesn't support any transactions and resold skateboards. Warranty is only available to the original purchaser. The second hand is not covered under warranty.

(5) As shipping and importing a Beast board from overseas back to China is much more costly, we don't provide returns for Beast boards delivered.

(6) Warranty does not include resending a new skateboard, we only provide a replacement for broken parts.